Projects
Manager Table Visits - Cotton Patch Cafe (Microlearning)
Challenge: MITs were not completing Table Visits. It was determined that either time or knowledge/comfort with the process was the issue. Motivation and limited time to complete additional trainings was considered along the way. Motto: Awareness + Education + Accountability = Development
Solution: Educate the team on the value of a table visit, offer a procedure they could easily follow, and included an example of a common table visit. Since Motivation was a part of the issue, I used microlearning with a job aid and local follow-up with their trainers. (End to End Process)
Authoring Tools: Camtasia, Snagit, Articulate Storyline 360, Personal Voiceover, Music from Pixabay.
Skills: Video and Photo Editing, Buttons, Triggers, Hotspots, States, Layers, Transitions, Animations, photo and video imports, Voice Over record and edit, Music import, Optimized for Digital delivery using xAPI packaging delivered through LMS.
JOB AID: Document uploaded into LMS Learning Pathway to be printed and utilized on site during skill practice. Pocket size for lamination.
completion charts.pdfcrunchtime redesign .pdftattle Personalizing Responses.pdfJOB AIDS
Resources for reference with Scenario based learning and in person job skills (Systems Trainings)
Tattle - Personalized Responses
Software Rolllout
Challenge: Call for guided process to feedback expectations.
Solution: Software guide with personalized response options paired with a job aid for optimization of choice.
Authoring Tools: Storyline 360, PowerPoint, Snagit
Skills: Screen Recording, buttons, triggers, states, layers, hotspots, knowledge check.
Hopson Chiropractic - Intro to Cervical Traction
Challenge: The Chiropractic Office needed to decrease negative incidents involving incorrect cervical traction procedures to less than 4%. Incident reports showed incorrect usage of equipment creating ineffective treatment for patients.
Solution: Overview of equipment and process for cervical traction including best practices, safety and patient care prior to in-person observation and supervised practice through an easily accessible eLearning course.
Authoring Tools: Articulate Storyline 360, Wellsaid Labs
Skills: Buttons, triggers, layers, motion paths, scenario, imbedded video, knowledge checks
Click links to view.
So, you want to learn to crochet?
Challenge: Many people see a crochet item and say they want to learn to crochet. Most do not know their project style. Without a specific project interest, most will not move to learning.
Solution: A quick overview of common project categories with skills that would be needed to learn crochet based on project choice. Ending with a call to choose a project style and thus a project.
Authoring Tools: Articulate Rise 360, Storyline Block, PowerPoint
Skills: Buttons, Storyline block, Interactive Blocks, Knowledge checks, Quiz with results, lesson sections, pictures, link
Click links to view.
PB & J Pre-employment Sample Project
Authoring tools: PowerPoint, Articulate Storyline 360, personal voiceover & photography
Challenge: Produce microlearning with length of 2-3 minutes that teaches how to make a pb&j - include restaurant safety and branding with a feel of Texas. Include personal photography & voiceover.
Pre-employment Sample.
Home Office Requirements - mini sample completed in under 1 hour (first use of program) NEW
Authoring tools: Vyond, personalized character, text, motion paths, voice recording, music, background and office layout design for two of the offices shown.
Home office requirements vary. This video mentions a couple of expectations you may encounter when in a customer facing industry.
Customer Service Scenario
Authoring tools: Articulate Storyline 360
Skills: Buttons, triggers, branching scenarios, layers, states, player controls
Challenge: All customer service agents need to practice the new HEAT method of handling customer calls before formal evaluations.
Solution: Scenarios with practice questions from different customers showcasing each part of the process (Hear the Customer - in this module) are provided for remote and asynchronous staff schedules. Reference sheet with overview of the method has also been provided.